Privacy Policy

1. Introduction

Pactly (“we”, “the platform”, “the service”) respects your privacy and is committed to protecting all personal data in accordance with Regulation (EU) 2016/679 (GDPR).

2. Who we are

The data controller is Pactly, based in Romania.

Data protection contact email:

support@pactly.co.uk

3. What personal data we collect

We collect the following categories of data depending on how you use the platform:

3.1. Data provided by the user

• First and last name
• Email address
• Company name / role within the company
• Contract data (parties, contact details, contractual content)

3.2. Automatically generated data

• IP address
• Device and browser information
• Access and audit logs (actions within contracts)
• Timestamps for signatures and edits

3.3. Data of your clients

When you send a contract to another person, we process:

• recipient’s email address
• added comments
• electronic signatures
• document action history

4. How we use your data

We use personal data only for purposes permitted under GDPR:

• to create and manage your account
• to send contracts and related notifications
• to generate audit logs and digital signatures
• to improve the platform
• to provide technical support and assistance
• for security and abuse prevention purposes

5. Legal basis for processing

The legal bases we rely on include:

• performance of a contract – when you use the platform
• consent – for marketing communications
• legitimate interest – account security and fraud prevention
• legal obligation – retention of certain records

6. Data storage

Data is stored on secure servers located within the European Union. Contracts and electronic signatures are retained in accordance with applicable legal retention periods, unless otherwise required by law.

7. Who has access to your data

Access is strictly limited to:

• the Pactly team (only when required for support)
• our IT infrastructure providers (under GDPR-compliant agreements)
• partners responsible for payment processing

We do not sell, rent, or share your data with third parties for commercial purposes.

8. Data security

We use encryption, audit trails, access controls, firewalls, backups, and other measures to protect your data and your clients’ data.

9. Your rights

Under GDPR, you have the following rights:

• right of access
• right to rectification
• right to erasure (“right to be forgotten”)
• right to restriction of processing
• right to data portability
• right to object

To exercise these rights, you can contact us at support@pactly.co.uk.

10. International transfers

We do not normally transfer data outside the EU. If this ever becomes necessary, we will use only GDPR-compliant providers and Standard Contractual Clauses.

11. Cookies

We use strictly necessary cookies for platform functionality and optional cookies for analytics and performance. You can manage your preferences through your browser.

12. Changes to this policy

This policy may be updated periodically. The current version will always be available on this page.

13. Contact

For questions regarding data protection, you can contact us at:

support@pactly.co.uk